FAQ

We ship globally from our base in Saint Michaels, US. Most orders are processed and packed within 1-2 business days after payment confirmation. During major sales or holidays, processing might take a bit longer, but we’ll always keep you updated. Remember, “business days” exclude weekends and public holidays.

We offer two clear, fully-tracked shipping methods to match your adventure timeline and budget:

• Standard Shipping (Carrier: DHL/FedEx): $12.95. Delivery in 10-15 business days after dispatch. Ideal for a balance of speed and cost.
• Free Economy Shipping (Carrier: EMS): Free on orders over $50. Delivery in 15-25 business days after dispatch. Perfect for planned-ahead adventures.

Pro Tip for Planners: Always factor in both processing time and delivery estimates. Consider a small buffer for unexpected delays, especially if you’re heading to remote trailheads or campsites.

We ship worldwide to our global community of outdoor lovers! However, delivery to some remote or hard-to-reach areas (including parts of Asia and specific islands) may not be available. You can check serviceability at checkout. Also, due to carrier regulations, we cannot internationally ship certain items like fuel canisters or pressurized equipment—these restrictions are clearly noted on the product pages.

Yes, please be aware that customs duties and import taxes are not included in our shipping charges or product prices. These fees are determined by your local authorities and vary greatly by country. The recipient is responsible for paying any applicable charges upon the package’s arrival.

We focus on practical, reliable, and value-focused gear for life outdoors and on the road. Our range includes: Awnings, Camping Equipment, Caravan & Motorhome accessories, Flag Poles & Windsocks, Outdoor Living solutions, Tents, and Van Life essentials. Whether you’re setting up a base camp or converting a van into a home, we provide equipment built for real adventures.

Our product descriptions are written by fellow enthusiasts who understand what you need for the great outdoors. We highlight key features, materials, and intended use. If you’re still unsure, our customer service team—camping and van life enthusiasts themselves—are happy to offer advice. Reach out at [email protected].

We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.

Absolutely. We use secure, encrypted payment gateways to ensure your financial information is protected. Your trust is as important to us as the reliability of our gear.

Confidence in your gear is part of the adventure. If an item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return for a refund or exchange. To qualify, items must be unused, in their original packaging, and with all tags attached.

To start a return, please contact our customer service team at [email protected]. Return shipping costs are the customer’s responsibility, unless the item is faulty or we sent the incorrect product. We’ll guide you through the simple process.