Privacy Policy

1. Who We Are & Our Adventurers

We are World Of Camping, your trusted partner in adventure for over 15 years. Our online store at worldofcampingco.com serves a global community of outdoor enthusiasts—from weekend campers and caravan travelers to van life dreamers and international explorers. We design our policies with your adventurous spirit in mind, ensuring clarity and security at every step.

2. Information We Collect

To provide you with a seamless experience—from browsing awnings to checking out with your tent—we collect the following information:

Information You Provide Directly:

• Identity & Contact Details: Name, email address, shipping/billing address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely via our payment gateways) or PayPal account information. We do not store full card numbers on our servers.
• Communications: Records of your inquiries, feedback, or support requests sent to [email protected].
• Order Details: Products purchased, shipping preferences, and any custom notes for your order.

Information Collected Automatically:

• Device & Browsing Data: IP address, browser type, operating system, and pages you view on our site.
• Usage Data: How you navigate our menu (e.g., time spent on “VAN LIFE” or “CAMPING EQUIPMENT” pages), items clicked, and referral sources.
• Location Data: General geographic location (country/region) to provide accurate shipping information and currency display (all prices are in USD).

3. How We Use Your Information

We use your data with the same reliability we expect from our gear—only for clear, purposeful reasons:

• To Process Your Adventure Gear Orders: To fulfill purchases, arrange shipping to your doorstep or trailhead, and send order confirmations and tracking details.
• To Secure Your Transactions: To verify payments, prevent fraud, and protect your account—using bank-level encryption, just as we recommend securing your campsite.
• To Improve Your Experience: To optimize our website layout, menu structure, and product recommendations based on how our community explores our offerings.
• To Communicate With You: To respond to your customer service inquiries, send essential updates about your order, and (with your consent) share news about new products for camping, van life, or outdoor living.
• To Comply with Laws: To meet legal obligations, such as tax calculations and customs documentation for our international adventurers.

4. Sharing & Disclosure of Information

We treat your data like trusted camping equipment—we don’t share it unnecessarily. We only disclose information in these specific situations:

• Service Providers: We share data with trusted partners who help us operate, such as payment processors (like PayPal), shipping carriers (to deliver your gear), and IT security services. They are contractually bound to protect your data.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
• International Shipping: For orders outside the United States, necessary shipping and customs information (name, address, item description, value) is shared with carriers and customs authorities to clear your package. Note: Customs duties and import taxes are handled by your local authorities and are not included in our prices.
• Business Transfers: In the event World Of Camping is involved in a merger or sale, customer information may be transferred as a business asset.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage & Security

Your security is our priority. We implement robust measures to protect your information:

• Secure Storage: Data is stored on secure servers located in the United States and other jurisdictions with adequate data protection laws.
• Encryption: We use SSL/TLS encryption (bank-level) for all data transmissions, especially during checkout. Payment details are processed via PCI-DSS compliant gateways.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their jobs (like our packing team in Saint Michaels).
• Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax and warranty purposes).

6. Your Rights & Choices

As an adventurer, you have control over your journey and your data. Depending on your location, you may have the right to:

• Access & Correction: Request a copy of the personal data we hold about you and correct any inaccuracies.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in any email.
• Data Portability: Request a structured, common format copy of your data.
• Restrict Processing: Object to or limit how we use your data in certain circumstances.

To exercise these rights, please contact us using the details in Section 9. We will respond within a reasonable timeframe, consistent with applicable laws like the GDPR (for EU/UK customers) and CCPA/CPRA (for California residents).

7. Cookies & Tracking Technologies

Like a well-marked trail, cookies help us navigate and improve your experience on our site.

• What We Use: We use essential cookies (necessary for the shopping cart and checkout), performance cookies (to understand how visitors use our menu and pages), and functional cookies (to remember your preferences).
• Third-Party Cookies: Our payment providers and analytics services may also use cookies. We do not control these third-party cookies, and their use is governed by their own privacy policies.
• Your Control: Most web browsers allow you to control cookies through their settings. However, disabling essential cookies may affect your ability to make purchases on our site.

8. International Data Transfers

We serve adventurers globally. If you are located outside the United States, please be aware that your information will be transferred to and processed in the U.S. and other countries where our service providers operate. We ensure appropriate safeguards (like standard contractual clauses) are in place to protect your data during these transfers, in compliance with applicable data protection laws.

9. Contact Us

10. Policy Updates

The trail ahead evolves, and so might this policy. We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated version on our website with a new “Last Updated” date. For significant changes, we will notify you through email or a notice on our website.