Welcome to World Of Camping, where we equip adventurers of all kinds—from weekend campers and caravan travelers to van life dreamers and international explorers. We understand that reliable gear is essential for your journeys, and our shipping and returns policies are designed with your adventurous spirit in mind.
🎯 Our Commitment to You
Just as we design our policies with your adventurous spirit in mind, we’ve created processes that are clear, secure, and hassle-free. Whether you’re gearing up for a weekend escape or a months-long expedition, we’re here to ensure your experience with us is as smooth as your trails.
🚚 Shipping Information
We ship globally (excluding some remote areas and parts of Asia) from our facility in Saint Michaels, US. Our goal is to get your gear to you as quickly and reliably as possible.
Order Processing & Delivery Timeline
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing | 1-2 business days | All orders are processed and packed with care at our Saint Michaels facility. |
| Standard Shipping | 10-15 business days after dispatch | Shipped via DHL or FedEx. Flat rate: $12.95. |
| Free Shipping | 15-25 business days after dispatch | Available on orders over $50. Shipped via EMS. |
Note: Delivery times are estimates and may vary due to customs processing, weather, or other factors beyond our control. International customers may be subject to local customs duties and import taxes, which are the responsibility of the recipient.
Accepted Payment Methods
Visa MasterCard JCB PayPal
All payments are processed securely through PCI-DSS compliant gateways.
🔄 Returns & Exchanges
Gear That Doesn’t Fit Your Adventure? We’ve Got You Covered. We stand behind our gear with the same reliability you expect on the trail.
Key Details at a Glance
15-Day Window: Return period is 15 days from the delivery date.
Free Exchanges: We facilitate straightforward exchanges for size or item issues.
Global Coverage: We accept returns from our international community of outdoor enthusiasts.
The Return & Exchange Process
Contact our support team at [email protected] within 15 days of receiving your order. Please include your order number and details about the item you wish to return or exchange. Using the template below will help expedite your request.
Ensure the item is:
- In unused condition.
- In its original packaging.
- Includes all tags, manuals, and accessories.
- Includes the original packing slip or order confirmation.
We’ll provide you with a return address. Please note:
- You are responsible for return shipping costs unless the item is defective or we sent the wrong item.
- We recommend using a trackable shipping service and purchasing insurance.
- For international returns, mark the package as “RETURNED GOODS” with a declared value of $0 to avoid customs charges.
- Original shipping costs are non-refundable.
Once we receive and inspect your return:
- Refunds: Processed within 5-10 business days to your original payment method.
- Exchanges: Shipped immediately via your preferred shipping method.
Refund Timeline & Methods
We process refunds with the same care we pack your orders:
| Processing Time | 5-10 business days after we receive your return. |
| Refund Method | Refunded to your original payment method (credit/debit card via our secure gateways or PayPal). |
| Bank Processing | An additional 3-10 business days may be required for the refund to appear in your account. |
| International Refunds | Issued in USD. Currency conversion differences may occur based on your bank’s exchange rates. |
📦 Non-Returnable Items
To ensure the safety and hygiene of all our adventurers, certain items cannot be returned and are considered final sale (unless defective):
- Opened sleeping bags (for hygiene reasons).
- Personalized or custom-made items (including custom-sized awnings from our Awnings range or engraved flag poles from Flag Poles & Windsocks).
- Opened food or fuel products from our CAMPING EQUIPMENT range.
- Items damaged due to improper use or normal wear and tear.
- Clearance or final sale items (marked as such at purchase).
Defective Items: If you receive a defective product, contact us immediately at [email protected]. We’ll arrange a replacement or refund and provide a prepaid return label.
🌍 International Returns
For our global community:
- Return shipping costs are the customer’s responsibility.
- Mark the package as “RETURNED GOODS” with a declared value of $0.
- Original customs duties and import taxes are not refundable.
- Refunds are issued in USD.
- Please allow additional time for international shipping and processing.
Need Help With Your Return?
Our team of fellow camping enthusiasts is here to help you get back to adventure.
Email: [email protected]
Address: World Of Camping, 2382 Echo Lane, Saint Michaels, US 86511
Response Time: We aim to respond within 24-48 hours. Please have your order number ready.
Thank you for trusting World Of Camping with your adventures. We’re here to ensure you have gear that enhances every journey.